Silk Interiors adheres to legislation set out in the Fair Trading Act 1999 and the Trade Practices Act 1974.
You are entitled to choose a refund OR repair OR exchange OR credit if the products you’ve bought are faulty, significantly different to those shown or described to you, not doing what they’re supposed to do. Where this is the case, we will fix the problem immediately.
Please contact us by email or call (03) 9010 6034 to discuss your refund.
We will respond to your email within 24 hours.
Sometimes, we will have to re-order wallpaper from our suppliers. Delivery of your exchanged wallpaper will take 2-4 weeks. We will arrange a courier to collect the faulty wallpaper from you.
When you buy, you should choose carefully. You don’t automatically get a refund for simply changing your mind, unless this was a condition of the sale or part of our advertised policy.
Please keep your receipt as proof of purchase.
This information was provided by Consumer Affairs Victoria.
20 Miller Street, Sunbury VIC 3429, Australia
Contact us by phone
Tel: +61 416 321 034